Introduction
Oakville Elite Auto Body & Repair ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us through this website. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We may collect the following types of information:
- Contact form submissions: name, email address, phone number, vehicle information, and any message you send us.
- Booking information: when you schedule an appointment through our online booking calendar (a third-party service), the details you provide there, such as your name, contact information, and appointment details, are collected by that provider and shared with us to manage your appointment.
- Automatically collected information: such as your IP address, browser type, device information, pages visited, and how you interact with our site, collected via cookies and similar technologies.
Google Tag Manager & Google Analytics
We use Google Tag Manager to manage marketing and analytics tags on this website, which may include Google Analytics. These tools help us understand how visitors use our site (such as pages viewed, time on site, and traffic sources) so we can improve our website and marketing for local Oakville and Halton Region customers.
Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form. This data may be used for marketing purposes, including measuring the effectiveness of our advertising. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings to block cookies from third-party sites.
Cookies and Tracking Technologies
Cookies are small text files stored on your device. We use them (directly and through the tools above) to remember your preferences, understand site usage, and support marketing efforts. You can set your browser to refuse cookies or to alert you when cookies are being sent; note that some parts of the site may not function properly without them.
Third-Party Services
Our website uses a small number of third-party services to operate:
- An online booking/calendar provider, embedded on our Booking and service pages.
- Google Tag Manager and Google Analytics, for site analytics and marketing.
- Google Maps, to provide directions to our shop.
These third parties have their own privacy policies governing how they handle data, and we encourage you to review them.
How We Use Your Information
- To respond to inquiries and provide estimates.
- To schedule, confirm, and manage appointments.
- To operate, maintain, and improve our website.
- To understand website traffic and marketing performance.
- To send you information you've requested, where you've consented to it.
We do not sell your personal information to third parties.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law.
Your Rights and Choices
You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of marketing communications at any time, by contacting us using the details below.
Children's Privacy
This website is not directed at children, and we do not knowingly collect personal information from children.
Security
We take reasonable measures to protect the information you share with us, but no method of transmission or storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect once posted on this page, with an updated "Last updated" date above.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at:
Oakville Elite Auto Body & Repair
2338 Wyecroft Road, Unit K5-K6, Oakville, ON L6L 6M1
(905) 465-9995